When the agent mentioned the price to remove the lock screen ads ($15) I said that was a steep price, considering the device was five years old.Here are some talking points, some of which worked for me: The agent asked for my email address and mailing address to confirm this was my account.
You can choose phone or chat I went with a phone call. You can check it out, but skip to talking to a real person. This will bring up instructions to remove them yourself. Log into your account, switch to Devices, choose your Fire, and under Tell us more, select General question about the device/accessory > Special Offers/Ads as a screensaver on device. For the U.S., it's (206) 922-0880, but they will also call you back if you're in the US and use this support form. Find your local Amazon Fire support form or hotline.
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